SHIPPING & RETURNS
SHIPPING POLICY
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Effective Date: 21 September 2023
Thank you for choosing Thermogenix for your workout enhancing needs. We are committed to providing you with high-quality products and a seamless shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of our products to ensure that you have a clear understanding of our processes.
Shipping Methods
We offer a variety of shipping options to accommodate your needs. The available shipping methods may vary based on your location and the product(s) you order. During the checkout process, you will be presented with the shipping options available for your order. Please note that shipping fees and estimated delivery times may differ depending on the chosen shipping method.
Order Processing Time
Once your order is placed, it will undergo processing before shipment. Order processing typically takes 1-2 business days, excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer, but we always strive to fulfill orders as quickly as possible.
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Shipping Timeframes
The estimated delivery time for your order depends on several factors, including your shipping destination, the shipping method you select, and product availability. Please note that delivery times are approximate and may be subject to unforeseen delays due to factors beyond our control, such as adverse weather conditions or carrier disruptions.
Tracking Your Order
You will receive a shipping confirmation email once your order has been shipped. This email will include a tracking number and a link to track the status of your shipment. We encourage you to monitor your shipment's progress and reach out to our customer support team if you have any concerns or questions regarding your delivery.
Shipping Rates
Shipping rates are calculated based on the shipping method you choose, your location, and the weight and dimensions of your order. Shipping fees will be displayed during the checkout process, allowing you to review and confirm the cost before finalizing your purchase.
International Shipping
Thermogenix proudly serves customers worldwide. International shipping options and rates may vary depending on your location. Please be aware that international shipments may be subject to customs duties, taxes, and import fees imposed by your country's authorities. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.
Address Accuracy
It is crucial to provide accurate and complete shipping information when placing your order. Please double-check your shipping address to ensure that your order is delivered to the correct destination. Thermogenix is not responsible for any delays or issues arising from incorrect or incomplete shipping information.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once an order has entered the shipping process, we may not be able to make changes or cancel it.
Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don't hesitate to reach out to our customer support team:
- Email: help@thermogenix.com.au
- Phone: N/A
- Business Hours: 9am - 5pm Monday - Friday - AEST
We appreciate your trust in Thermogenix, and we are dedicated to ensuring that your products are delivered to you in a timely and efficient manner. Thank you for choosing us as your workout-enhancing partner.
Note: This Shipping Policy is subject to change without notice. Please refer to the most recent version on our website for any updates or modifications.
RETURN & EXCHANGE POLICY
Effective Date: 21 September 2023
At Thermogenix, we are committed to providing you with top-quality products and an exceptional shopping experience. We understand that there may be occasions when you need to return or exchange a product. To ensure a smooth process, please review our Return and Exchange Policy outlined below.
Returns and Exchanges Eligibility
1. Product Condition: To be eligible for a return or exchange, the product(s) must be in their original condition, unopened, unused, and with all original packaging and tags intact. We reserve the right to reject returns or exchanges if the product is not in its original condition.
2. Timeframe: Returns and exchanges must be requested within 30 days of the purchase date. After this period, we may not be able to process your request.
Returns
If you are not satisfied with your purchase and would like to return the product(s), please follow these steps:
1. Contact Customer Support: Reach out to our customer support team via email or phone to initiate the return process. Please provide your order number and a detailed reason for the return.
2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product(s). Do not ship the product(s) back without an RA number, as it may result in delays or the rejection of your return.
3. Package the Return: Carefully package the product(s) to prevent damage during transit. Include the RA number on the outside of the package. Return shipping costs are the responsibility of the customer.
4. Ship the Return: Send the package to the address provided by our customer support team. We recommend using a trackable shipping method and retaining the tracking information for your records.
5. Inspection and Refund: Once we receive the returned product(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to [X] business days for the refund to appear in your account.
Exchanges
If you wish to exchange a product for a different size, color, or variant, please follow these steps:
1. Contact Customer Support: Get in touch with our customer support team via email or phone to request an exchange. Provide your order number and specify the product(s) you wish to exchange and the desired replacement item(s).
2. Exchange Authorization: Once your request is approved, we will provide you with an Exchange Authorization (EA) number and instructions for the exchange. Do not return the product(s) without an EA number.
3. Prepare the Exchange: Carefully package the product(s) you want to exchange, ensuring they are in their original condition. Include the EA number on the outside of the package. Return shipping costs for the exchange are the responsibility of the customer.
4. Ship the Exchange: Send the package to the address provided by our customer support team using a trackable shipping method. Keep the tracking information for reference.
5. Replacement Shipment: Once we receive the exchange package and verify its condition, we will ship the replacement item(s) to you. Any price difference between the returned and replacement items will be handled according to the payment method used during the initial purchase.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer support team:
- Email: help@thermogenix.com.au
- Phone: N/A
- Business Hours: Monday-Friday 9am - 5pm AEST
We value your satisfaction and will do our best to facilitate a hassle-free return or exchange process for you. Your feedback is important to us as we continually strive to improve our products and services.
Note: This Return and Exchange Policy is subject to change without notice. Please refer to the most recent version on our website for any updates or modifications.