STORE POLICY
CUSTOMER CARE
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Effective Date: 21 September 2023
At Thermogenix, our customers are at the heart of everything we do. We are dedicated to providing exceptional customer care to ensure your shopping experience with us is enjoyable and hassle-free. This Customer Care Policy outlines our commitment to serving you and the standards you can expect from us.
Our Commitment to You
1. Quality Assurance: We are committed to delivering high-quality products that meet or exceed your expectations. Our products undergo rigorous testing and quality control to ensure they perform as intended.
2. Transparency: We strive to provide clear and accurate information about our products, services, pricing, and policies. If you have any questions or concerns, our customer support team is here to help.
3. Timely Responses: We aim to respond to your inquiries, emails, and phone calls promptly. Our customer support team is available during business hours to assist you with any questions or issues.
4. Privacy and Security: Your privacy and the security of your personal information are important to us. We adhere to strict privacy and data protection standards to safeguard your information.
5. Feedback and Improvement: We value your feedback and use it to continually improve our products and services. Your opinions help us enhance our offerings to better meet your needs.
Contacting Customer Support
Our customer support team is here to assist you with any inquiries, issues, or feedback. You can reach us through the following channels:
- Email: help@thermogenix.com.au
- Phone: N/A
- Business Hours: Mon - Fri 9am - 5pm AEST
Ordering and Payment
1. Ordering Process: We provide a user-friendly online ordering system to make your shopping experience as smooth as possible. If you encounter any difficulties, our customer support team can guide you through the process.
2. Payment Options: We accept a variety of payment methods for your convenience, including major credit cards and electronic payment platforms.
3. Payment Security: Your payment information is protected through encryption and secure payment processing systems. We do not store your payment details after the transaction is completed.
Shipping and Delivery
For information regarding our shipping and delivery policies, please refer to our [Shipping Policy] Click Here for details on shipping methods, processing times, and tracking.
Returns and Exchanges
For information regarding our returns and exchanges policies, please refer to our [Return and Exchange Policy] Click Here for details on eligibility, procedures, and timelines.
Warranty and Product Support
Our products may come with warranties or guarantees. For information on warranties and product support, please refer to the specific product's documentation or contact our customer support team for assistance.
Resolving Issues
In the event that you encounter any issues with our products or services, please contact our customer support team. We are dedicated to resolving issues promptly and finding suitable solutions that meet your needs.
Your Feedback Matters
We highly value your feedback, whether it's praise for a positive experience or suggestions for improvement. Your input helps us grow and refine our offerings to better serve you.
Our Promise
At Thermogenix, we are committed to delivering a top-notch customer care experience. If you ever feel that our service has not met your expectations or if you have any concerns, please do not hesitate to reach out to our customer support team. We will work diligently to address your concerns and find solutions that leave you satisfied.
Note: This Customer Care Policy is subject to change without notice. Please refer to the most recent version on our website for any updates or modifications. Thank you for choosing Thermogenix as your trusted partner in achieving your fitness goals.
PRIVACY & SAFETY
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Effective Date: 21 September 2023
At Thermogenix, your privacy and safety are of paramount importance to us. We are committed to protecting your personal information, ensuring a secure shopping experience, and maintaining the highest standards of safety. This Privacy and Safety Policy outlines our practices and commitments to safeguard your data and ensure your safety while interacting with our store.
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Your Privacy Matters
Collection of Personal Information
We collect personal information from you when you interact with our store, such as when you make a purchase, sign up for an account, or contact our customer support team. The information we collect may include, but is not limited to:
- Name
- Contact information (email address, phone number, shipping address)
- Payment information (credit card details)
- Account credentials (username)
Use of Personal Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you regarding your orders and inquiries
- Providing customer support
- Sending you updates, promotions, and newsletters (with your consent)
- Improving our products and services
- Complying with legal obligations
Data Security
We employ robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, and regular security audits.
Your Safety Matters
Product Safety
Our products undergo stringent quality control and safety checks to ensure they meet or exceed industry standards. We prioritize the safety and well-being of our customers, and all our products are designed and manufactured with your health and safety in mind.
Safe Shopping Experience
Our online store is designed to provide a safe and secure shopping environment. We use industry-standard security protocols to protect your payment information and ensure that your online transactions are secure.
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Reporting Safety Concerns
If you have any safety concerns related to our products or services, please contact our customer support team immediately. We take all safety reports seriously and will investigate and address any issues promptly.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your online experience and gather information about how you interact with our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy](insert-link-to-cookie-policy).
Third-Party Links
Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices or content of these third parties. We recommend reviewing the privacy policies of such websites before providing any personal information.
Your Consent
By using our website and providing your personal information, you consent to the practices outlined in this Privacy and Safety Policy.
Changes to this Policy
We may update this Privacy and Safety Policy to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and the revised policy will have an effective date to indicate when the changes take effect.
Contact Us
If you have questions, concerns, or requests related to your privacy or safety, please contact our Data Protection Officer at:
- Email: help@thermogenix.com.au
Please set the subject as "Data protection enquiry" for traceability.
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We appreciate your trust in Thermogenix, and we are committed to ensuring your privacy and safety are always a top priority in your interactions with our store.
Note: This Privacy and Safety Policy is subject to change without notice. Please refer to the most recent version on our website for any updates or modifications.
WHOLESALE INQUIRIES
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Effective Date: 21 September 2023
Thank you for your interest in Thermogenix products and considering us as your potential wholesale partner. We appreciate your inquiry and look forward to establishing a mutually beneficial business relationship. This Wholesale Inquiries Policy outlines the guidelines for wholesale inquiries and the process to become a wholesale customer.
Wholesale Inquiry Process
To inquire about becoming a wholesale customer with Thermogenix, please follow these steps:
1. Contact Us: Reach out to our Wholesale Inquiries team via email at hello@thermogenix.com.au.
2. Provide Information: In your inquiry, please include the following information:
- Your business name and type (e.g., retail store, distributor, gym, etc.).
- Contact information (name, email, phone number).
- Your business location(s) and shipping address (if applicable).
- A brief description of your business and the products you are interested in.
3. Wait for Response: Our Wholesale Inquiries team will review your inquiry and contact you to discuss your specific needs, pricing, and terms.
Wholesale Account Approval
Once your inquiry is reviewed, and if your business meets our criteria, we will work with you to set up a wholesale account. Account approval is subject to verification of your business and compliance with our wholesale terms and conditions.
Wholesale Terms and Conditions
Our wholesale customers are expected to adhere to the following terms and conditions:
1. Minimum Order Quantity: We may require a minimum order quantity for wholesale purchases. This quantity will be specified in your wholesale agreement.
2. Pricing: Wholesale pricing is determined based on order volume and terms negotiated between Thermogenix and the wholesale customer.
3. Payment Terms: Payment terms will be specified in your wholesale agreement. We may offer credit terms based on your business's creditworthiness and order history.
4. Shipping: Shipping costs and options will be discussed and agreed upon during the wholesale account setup process.
5. Returns and Exchanges: Wholesale customers must adhere to our standard [Return and Exchange Policy] Click Here for any returns or exchanges.
Benefits of Partnering with Thermogenix
As a wholesale customer of Thermogenix, you can enjoy several benefits, including:
- Access to our premium line of workout-enhancing products.
- Competitive wholesale pricing.
- Dedicated customer support to assist with your wholesale orders and inquiries.
- Priority access to new product releases and promotions.
Contact Us
If you have any questions or would like to inquire about becoming a wholesale customer, please contact our Wholesale Inquiries team:
- Email: hello@thermogenix.com.au
- Phone: N/A
- Business Hours: 9am - 5pm Mon-Fri AEST
We look forward to the opportunity to partner with your business and provide you with high-quality Thermogenix products to enhance your offerings to your customers.
Note: This Wholesale Inquiries Policy is subject to change without notice. Please refer to the most recent version on our website for any updates or modifications.
PAYMENT METHODS
- Credit / Debit Cards