Privacy policy

Effective Date: 21 September 2023
Last Updated: June 8, 2025

At Thermogenix ("Site", "we", "us", or "our"), your privacy and safety are of paramount importance. This Privacy and Safety Policy describes how we collect, use, disclose, and protect your personal information when you visit, use our services, or make a purchase from our online store (the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Your Privacy Matters

Collection of Personal Information

We collect personal information when you interact with our Site and Services, including but not limited to:

Contact details: name, email address, phone number, shipping and billing address
Payment information: credit/debit card details, payment confirmations
Account credentials: usernames, passwords, security questions
Order information: purchase history, returns, exchanges
Customer support communications: any information you provide when contacting us
Usage Data: information about how you interact with our Site and Services, collected automatically via cookies and tracking technologies (e.g., IP address, browser type, device info)

We may also receive personal information from third parties such as Shopify, payment processors, and vendors who support our Services.

How We Use Your Personal Information

We use your information to:

Process and fulfill your orders
Communicate about your orders, account, and inquiries
Provide customer support and improve our Services
Send marketing, promotional, and advertising communications (with your consent)
Detect and prevent fraud or other illegal activity
Comply with legal obligations and enforce our terms of service

Data Security

We employ robust security measures including encryption, SSL technology, access controls, and regular audits to protect your personal information from unauthorized access or disclosure. However, no security system is impenetrable and we cannot guarantee absolute security.

2. Your Safety Matters

Product Safety

All Thermogenix products undergo rigorous quality and safety checks to ensure they meet or exceed industry standards. Your health and safety are our priorities.

Safe Shopping Experience

Our Site uses industry-standard protocols to secure your transactions and protect payment information.

Reporting Safety Concerns

If you have concerns about product safety or other issues, please contact our customer support immediately at help@thermogenix.com.au with the subject line "Safety concern."

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, remember preferences, analyze site traffic, and tailor advertising. You can manage cookie preferences in your browser settings, though disabling cookies may affect site functionality.

For details on cookies used by Shopify (our platform), see Shopify’s Cookie Policy.

4. Third-Party Links and Sharing

Our Site may link to third-party websites or services not controlled by us. We are not responsible for their privacy or security practices. Please review their policies before providing any information.

We share personal data with:

Vendors and service providers supporting our operations (e.g., payment processors, fulfillment partners)
Business and marketing partners for services and advertising (in line with their own privacy policies)
Affiliates within our corporate group
Legal authorities as required by law or to protect rights

5. Children’s Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us personal information, contact us to request deletion.

6. Your Rights

Depending on your location, you may have rights including:

Accessing personal information we hold about you
Requesting correction or deletion of your data
Restricting or objecting to processing
Data portability
Withdrawing consent where processing is based on it
Managing communication preferences, including unsubscribing from marketing emails

To exercise these rights, contact us at admin@thermogenix.com.au with the subject "Data protection enquiry." We will verify your identity before processing requests and will respond in a timely manner as required by law.

7. International Users

Your personal information may be transferred, stored, and processed in countries outside your residence, including Australia and others where our service providers operate. When transferring data from Europe, we rely on appropriate legal safeguards such as Standard Contractual Clauses.

8. Retention of Your Information

We retain personal information as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and applicable laws.

9. Changes to This Policy

We may update this Privacy and Safety Policy periodically. Updated versions will be posted on our Site with a revised "Last Updated" date. We encourage you to review this policy regularly.